Refund Terms

Welcome to EWBNEWYORK. This document outlines our refund policy and the conditions under which refunds are processed. By purchasing from EWBNEWYORK, you agree to the following terms.

Eligibility for Refunds

• Refunds will be considered within 30 days of the purchase date.
• The item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase is required for processing any refunds.

Non-Refundable Items

• Gift cards
• Downloadable software products
• Personalized or custom-made items

Refund Process

To request a refund, please contact our customer service team at [email protected]. Ensure you include your order number and the reason for the refund request. Once approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please get in touch with us at [email protected].

Shipping Returns

To return your product, you should mail it to: 123 EWB Street, New York, NY 10001, USA. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

For questions related to refunds, please contact us at [email protected] or call us at (555) 123-4567. Our team is available Monday to Friday, from 9 AM to 5 PM EST.

Thank you for choosing EWBNEWYORK! We appreciate your support and understanding.